Frequently Asked Questions

Caduis offers a wide range of authentic fashion products including handloom sarees, powerlook designs, and expertly finished garments for men, women, and kids. We specialize in premium quality fabrics with traditional craftsmanship.

You can place an order through our website by browsing our product catalog, adding items to your cart, and proceeding to checkout. For bulk orders or distributor inquiries, please contact us at info@caduis.com or use our contact form.

We offer shipping across India and select international locations. Shipping times vary by location, typically 5-7 business days for domestic orders and 10-15 business days for international orders. Free shipping is available on orders above a certain amount. Please check the shipping section during checkout for detailed information.

Yes, we offer returns and exchanges within 7 days of delivery. Items must be in original condition with tags attached. Please contact our customer service team at info@caduis.com to initiate a return or exchange.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier service's website to track your order status in real-time.

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets. We also offer Cash on Delivery (COD) for select locations. All payment transactions are secured and encrypted.

We welcome distributors to join our network! Please visit our "For Distributors" page or contact us directly at info@caduis.com. We offer competitive pricing, marketing support, and dedicated account management for our distributor partners.

Yes, all our handloom products are sourced directly from skilled artisans. We work directly with weavers and craftspeople to ensure authenticity and quality. Each product comes with a certificate of authenticity.

We offer a wide range of sizes for all our products. Size availability varies by product. Please check individual product pages for specific size options. If you need assistance with sizing, our customer service team is happy to help.

Yes, we offer customization services for select products. This includes size adjustments, color variations, and design modifications. Customization options and pricing vary by product. Please contact us for more details.

Care instructions vary by fabric type. All products come with detailed care labels. Generally, we recommend gentle hand washing or dry cleaning for handloom fabrics. Avoid harsh detergents and direct sunlight to preserve the quality and colors.

If you receive a damaged or defective item, please contact us immediately at info@caduis.com with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you. Our customer service team will respond within 24 hours.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by country. Please check our shipping page or contact us for specific information about shipping to your location. Additional customs duties and taxes may apply for international orders.

You can reach our customer service team via email at info@caduis.com, through our contact form on the website, or by phone during business hours (Mon-Fri, 9AM-6PM IST). We typically respond within 24 hours.

Yes, we offer elegant gift wrapping services for an additional fee. You can select gift wrapping option during checkout. We can also include a personalized message with your gift.